Shipping Policy

Last updated: 23/03/2026

We aim to get your order to you as quickly and safely as possible.

Order processing

• Orders are processed within 5 business days - UNLESS SPECIFIED 

• Orders are not processed on weekends or public holidays

• You will receive a confirmation email once your order has been shipped

Shipping times

Estimated delivery times:

• New Zealand: [1–5 business days]

Delivery times may vary depending on your location and the courier.

Shipping rates

• Shipping costs are calculated at checkout based on your location and order size

• Any free shipping offers will be clearly stated on the website

Tracking your order

• Once your order has been shipped, you will receive a tracking number via email

• Please allow up to 24 hours for tracking updates to appear

Delays

While we do our best to meet delivery estimates, delays can occur due to:

• Courier issues

• Weather conditions

• High demand periods

We are not responsible for delays once your order has been handed to the courier.

Incorrect address

• Please ensure your shipping details are correct before placing your order

• We are not responsible for orders shipped to incorrect or incomplete addresses

Lost or damaged items

• If your order is lost or arrives damaged, please contact us within 48 hours of delivery

• Include your order number and photos (if applicable), and we’ll work to resolve the issue

International orders

• Customers are responsible for any customs duties, taxes, or import fees

• These charges are not included in the purchase price or shipping cost

Contact us

If you have any questions about your order, contact us at:
Info@bespokeautoworx.co.nz